Contact Us

We would like to extend an offer of ongoing support for all your natural parenting, cloth diapering and babywearing needs. Feel free to contact us at any time with your questions, concerns or suggestions! PLEASE NOTE during the summer months we work reduced hours to be home with our children. Our regular business hours will resume in September. Have a Happy and Safe Summer! Our preferred and fastest method of communication is via email. sales@parentingbynature.com We aim to return ALL emails within 2 business days. If you have placed an order online or emailed us and you do not receive a response after 2 business days, PLEASE email us again. Email is not always the most reliable, and messages do get lost online. Your email simply may not have been received by us, but it is important! Please try us again - we'd love to hear from you.

Rayne (18 months) & Tamara, September 2006

As a home-based, family owned and operated business with small children at our feet, we are not always able to get the the phone. It can be both loud and distracting to have a munchkin calling "mommy, mommy" in the background. And of course, it's always the moment we answer the phone that a little person HAS to have our attention. Your call is important to us! We understand that there are times when you will feel more comfortable speaking with a real person. Voice mail is available, and all calls will be returned within 2 business days.

• Toll Free in Canada: 1.866.86.4BABY (2229) (Customer Service Only)
• (705) 325-0506 (International, Sales & Suppliers)

Please note, the FASTEST way to receive your order is by submitting your order ONLINE. While we are happy to work with you over the phone or via email if you are having trouble, orders must be placed through our shopping cart system and paid for through our online merchant account. Online orders are received directly by our shipping department and will begin packing as soon as they are placed. Our shopping cart is inventory controlled, so you will know what is in stock and ready for shipping at the time you place your order.

SUMMER Hours of Operation:

East Coast: Monday - Thursday 11:00am-2:00pm
Central: Monday - Thursday 10:00am-1:00pm
West Coast: Monday - Thursday 8:00am-11:00am

Friday, Saturday, Sunday & Canadian Holidays: CLOSED

Please understand that we treat our weekends as family time and so any weekend correspondences may be returned on the next business day.

Store Location

Parenting By Nature is an online baby boutique only. We are not able to accommodate pick-up requests at this time. We do apologize for any inconvenience, but are more than happy to try to assist via email or telephone. We aim to provide you with complete information, high-quality pictures and customer reviews about all our products to help in your purchasing decisions. Feel free to contact us at any time with further questions or concerns.

Parenting By Nature works out of two locations, one of which is located in Toronto (customer service and sales - NO stock available for pickup), the other north of the Greater Toronto Area, in Orillia (packing and distribution). If you would like to send us mail the old fashioned way, or you have a product you would like us to consider and you wish to send us a sample, our address is:

Parenting By Nature
1-575 West St. South, Box 24
Orillia, Ontario
L3V 7N0

PLEASE DO NOT SEND RETURNS TO THIS ADDRESS WITHOUT PRIOR AUTHORIZATION as they will be refused. Return information can be found here,

RETURN SUBMISSIONS

Thank you and we look forward to hearing from you!

Tamara Champion, Mother & Store Owner
Allison Harding, Sister and Aunt Extraordinare, Office Manager
Rayne Trinity (03/03/05), Daily Operations Supervisor
Aurora Tempest (06/17/08), Product Tester